Job ID: 47254

Job Category: Finance, Accouting & Purchasing

Division & Section: Chief Financial Officer’s Office, Insurance & Risk Management

Work Location: City Hall, 100 Queen Street W

Job Type & Duration: Full-time, Permanent Vacancy

Hourly Rate: $43.58 – $47.75

Shift Information: Monday to Friday, 35 hours per week (Hybrid)

Affiliation: L79 Full-time

Number of Positions Open: 1

Posting Period: 11-JUN-2024 to 25-JUN-2024

Major Responsibilities:

Reporting to the Supervisor, Insurance & Risk Management, the Risk Management Analyst will be responsible for providing research and analysis on various risk and claims management topics, gathering data for insurance renewal and other projects, insurance certificate issuance and compliance, production of risk management information system reports, insurance and risk management presentations and claims administration.

• Supports the City’s annual insurance policy program renewal by gathering and submitting underwriting information to the City’s insurance broker including producing reports from the risk management information system to support underwriting and actuarial assessment needs.
• Assesses exposure to losses and provides comments on agreements and indemnifications; develops insurance wording and insurance provision requirements and other insurance related products/retention levels contained in agreements, requests for proposals and leases.
• Reports on the exposure to claims arising from the scope and nature of the contracts and comments on methods to reduce exposures using risk transfer and loss control techniques. Prepares insurance specifications.
• Reviews and investigates problems associated with insurance certificates, contractual insurance requirements, coverage wording issues, etc. Responsible for the Insurance Inquiry email box, spreadsheets and preparing the relevant Key Performance Indicators (KPIs).
• Analyzes, compiles and responds to Freedom of Information requests to ensure requested information is channeled quickly and within the prescribed timeframe.
• Assists with the insurance cost allocation algorithm and internal deductible preparation to reflect Agencies, Boards and Corporations (ABCs) and Divisions’ true cost of risk and analyzes insurance claims statistics for City ABCs and Programs. Provides guidance, recommendations and trend analysis to change behaviors to reduce future insurance losses.
• Conducts analysis, coordinates regular reconciliation and reports on status and recommends appropriate contribution levels to the Insurance Reserve Fund, and tracks the accounting entries in the City’s Financial Information System (SAP). Reports on financial impact of all expenditures and claim reserve adjustments.
• Assists with monthly reconciliation of Insurance Reserve Fund using corporate accounting system SAP, investigates and analyzes associated accounting problems and composes detailed reports. Assists with expenditure audits for insurance and claim payments, adjusting fees and legal fees.
• Provides assistance to the Third Party Adjuster to coordinate claims handling/investigations with City Divisions.
• Coordinates corporate property loss control engineering services to inspect high value, critical function sites and coordinates recommendations and compliance with the City Program and the engineering service provider.
• Monitors and controls workflow to ensure adherence to relevant policies, procedures, and practices.
• Investigates problems and procedural inefficiencies. Develops solutions and recommends modifications/standardization as required.
• Answers claim enquiries from adjusters, claimants, City staff, Council Members and the Ombudsman and reviews claim file handling by adjusters.
• Answers enquiries and complaints. Arranges departmental and interdepartmental meetings to provide/exchange information. Prepares meeting agendas/minutes, manuals, reports, and presentation materials including the development of charts and graphs.
• Liaises with and exchanges information with all levels of staff, Councillors, the public including contractors, service providers or private companies

Key Qualifications:

Your application must describe your qualifications as they relate to:

1. Possession of or working towards the Chartered Insurance Professional (CIP) and the Construction Risk and Insurance Specialist (CRIS®) designations, or the equivalent combination of education (e.g. business, public administration, or other relevant discipline pertinent to the job function), and/or experience.
2. Considerable experience with Insurance and Risk management functions within a public or private sector organization.
3. Experience producing reports and analyzing data.

You must also have:

• Knowledge of insurance principles and practices, claims administration and claims handling practices.
• Strong research, analytical, problem-solving and conflict resolution skills.
• Strong customer service and interpersonal skills and ability to work cooperatively as part of a team.
• Ability to establish effective working relationships with employees, client departments, outside agencies and/or politicians and other levels of government.
• Ability to conduct detailed or non-structured research and analysis to complete projects of various terms and complexities.
• Highly developed report writing and presentation skills and ability to communicate effectively both verbally and in writing at all organizational levels.
• Strong organizational and multi-tasking skills and the ability to meet deadlines and assess priorities.
• Ability to exercise independent judgement and discretion in dealing with confidential operational matters.
• Proficient in the use of Microsoft Office Applications (Word, Excel, PowerPoint) and ability to utilize systems relevant to supporting the Divisions’ core requirements, such as the Risk Management Information System (RMIS).

NOTE TO INTERNAL FULL-TIME AND PART-TIME CITY OF TORONTO EMPLOYEES:

City of Toronto employees must apply to full-time or part-time employment opportunities posted on the City’s Internal Job Posting Portal.

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.

Accommodation

The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.

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